Rosana Divaio Hair

222 17th Street
Pacific Grove, California, 93950


Please read before scheduling your visit:


As I have reserved time and space in my schedule specially for you, I require a 48 hour cancellation notice. Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time and clients on the waiting list miss the opportunity to receive services. No Show appointments or appointments not cancelled within 48 hours will be charged a fee of 50% of the services booked and may be subject to client dismissal. I appreciate you respecting my time and thank you for your understanding.

As per my cancellation policy, please note that your credit card information is collected and kept in a secure server when reserving your appointment. Your information is only ever accessed in the event of a no-show appointment.


Cash is always the most preferred method of payment, however I do accept all major credit cards. Once your service has been completed there will be no refunds given as time and product has already been spent. Gratuities are kindly appreciated.


I understand that sometimes being late is outside of your control. However, depending on circumstances, I may have to abbreviate or reschedule our session.

** I reserve the right to refuse service to anyone, at any time. **


I acknowledge that the color correction services I have requested could have unintended results, including among possible side effects: greater risk of damage to my hair, an allergic reaction to hair products, irritation, burning, redness or soreness of the scalp and any other exposed skin. I am not liable for your clothing during color services.

I further acknowledge that I am aware that certain medications, over the counter (BOX/Henna) hair dye and various medical conditions can significantly increase the possibility of unfavorable results. I acknowledge that I now understand the risks that may occur from the color correction services I have requested.

By scheduling this appointment, I agree that this constitutes full disclosure, and that it supersedes any previous verbal or written disclosures. I acknowledge that I have read, and fully understand the above paragraphs and that I have had sufficient opportunity for discussion to have any questions answered. I understand the procedure and accept any risks. I do not hold the stylist responsible for any of my conditions that were present but not disclosed at the time of treatment, which may be affected by the treatment performed.